Great Service from Standard Horizon
I have a Standard Horizon GX2000 at my upper helm. My grandson got tinkering with the knobs and buttons one day and changed the contrast on the screen so there was no display, only a bright screen.
I emailed SH Customer Service to see if they could help me get my screen back. They emailed back with the instructions, but to follow them I would have had to be able to read the screen. I emailed him back and asked for a step-by-step instruction on how to do it from turning on the unit to getting the contrast back.
He emailed back the instructions and I followed them, or so I thought, but still could not get a display.
I pulled the unit out, boxed it up and sent it to their CS department. Well, surprise, surprise, when we got home from AZ last night there was my GX2000. They had repaired it and did not charge me a cent for fixing it or for shipping it back to me.
Standard Horizon, you just earned yourselves a customer for life. I always do business with companies that treat me well. Thank you very much for going above and beyond my expectations.
Mike and Tina
Beachcomber 1995 Sea Ray 550 Sedan Bridge