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Old 11-21-2015, 12:58 PM   #1
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City: Tri Cities, WA
Country: USA
Vessel Name: Beachcomber
Vessel Model: Sea Ray 550 Sedan Bridge
Join Date: Nov 2012
Posts: 2,149
Great Service from Standard Horizon

I have a Standard Horizon GX2000 at my upper helm. My grandson got tinkering with the knobs and buttons one day and changed the contrast on the screen so there was no display, only a bright screen.

I emailed SH Customer Service to see if they could help me get my screen back. They emailed back with the instructions, but to follow them I would have had to be able to read the screen. I emailed him back and asked for a step-by-step instruction on how to do it from turning on the unit to getting the contrast back.

He emailed back the instructions and I followed them, or so I thought, but still could not get a display.

I pulled the unit out, boxed it up and sent it to their CS department. Well, surprise, surprise, when we got home from AZ last night there was my GX2000. They had repaired it and did not charge me a cent for fixing it or for shipping it back to me.

Standard Horizon, you just earned yourselves a customer for life. I always do business with companies that treat me well. Thank you very much for going above and beyond my expectations.

Mike and Tina
Beachcomber 1995 Sea Ray 550 Sedan Bridge
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Old 11-21-2015, 03:51 PM   #2
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City: Fort Lauderdale
Country: USA
Join Date: Jan 2014
Posts: 8,123
Always nice to hear such stories of good service.

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Old 11-22-2015, 03:21 PM   #3
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City: UMR MM283
Country: US
Vessel Name: Northern Lights II
Vessel Model: Bayliner 3870
Join Date: Jan 2013
Posts: 1,140
I've always had SH VHF radios and when Garmin would no longer support my perfectly good chart plotter a few years ago I switched over to SH displays with the Si-Tex radar. I have always had excellent support from SH when wiring everything up during the changeover. They and Fortress are two of the best companies I've ever dealt with.

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Ron on Northern Lights II
I don't like making plans for the day because the word "premeditated" gets thrown around in the courtroom.
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Old 11-22-2015, 08:56 PM   #4
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City: South FL
Country: U.S.A
Vessel Name: Oliver
Vessel Model: Nordhavn 47 Hull# 12
Join Date: Apr 2013
Posts: 3,601
Thanks, Oliver
M/V Oliver
Nordhavn 47 Hull #12
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Old 12-02-2015, 11:17 AM   #5
City: East Coast
Country: USA
Join Date: Dec 2013
Posts: 1,683
Standard Horizon has some of the best customer service in the marine industry. I had to send my VHF back to get the MMSI number reset. There was no charge and they paid to ship it back to me.
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Old 12-05-2015, 08:29 AM   #6
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City: Freeport Tx
Country: Us
Join Date: Nov 2014
Posts: 102
Well good to know will be needing a vhf replaced the one I got the mic is broken and not supported it's only 6yrs old
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Old 12-05-2015, 11:00 AM   #7
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City: Squamish, B.C.
Country: Canada
Vessel Name: Change of Heart
Vessel Model: Grand Banks 42
Join Date: Mar 2011
Posts: 214
While doing restoration work on my old Catalina 30 I snagged the data cable on the newly installed chartplotter and ripped the multi-pin connector out of the back of the case. The unit was fully repaired at no cost by SH even after I explained I was fully to blame for the mishap. GREAT company!
Everything on your boat is broken...you just don't know about it yet.
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Old 12-05-2015, 05:58 PM   #8
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City: Saint Augustine, Fl.
Join Date: Sep 2009
Posts: 1,460
Its nice to hear these reports of great support for products, many businesses could benefit from these threads.

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