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Old 05-25-2018, 06:41 AM   #1
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Coastal Explorer -Active Captain sign in issues

I updated my Garmin AC account as required and can use the web based Garmin AC OK. But when I try to sync up AC information on CE, my sign in is not recognized (and I have updated password, etc) Anyone else having this issue?
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Old 05-25-2018, 06:55 AM   #2
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Many third party navigation apps advised customers that they would not be able to sync with Active Captain data after 5/23 when Garmin implemented revised AC software which meets new European privacy rules. Some said that they would reinstitute connectivity in the future


As of today I don't think Garmin has even released software for third party apps to connect to their new systems. So it will be a while for some, for others maybe never.


David
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Old 05-25-2018, 10:49 AM   #3
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Call CE and they will help you. They have great customer service
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Old 05-25-2018, 02:36 PM   #4
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Issue resolved. Works now....
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Old 06-10-2018, 04:02 PM   #5
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Issue resolved. Works now....
What was the fix? Did you have to call rose point?
My CE says it cannot verify the AC account information.
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Old 06-11-2018, 09:56 AM   #6
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The fix was in the last update around June 1st. However, all AC routes has been erased as they are no longer supported.
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