Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-14-2019, 09:38 PM   #1
Member
 
Wild Blue's Avatar
 
City: Morro Bay-Los Osos, CA
Country: USA
Vessel Name: Wild Blue
Vessel Model: Selene 53
Join Date: Mar 2012
Posts: 20
Buyer Beware on Garmin Reactor 40 Autopilot

I purchased a Garmin Reactor 40 "Hydraulic Corepack" for my new to me trawler. The Corepack includes all the control electronics, but not the drive motor. It's a fine A/P system similar to the one I installed on my prior trawler. Since the new boat already has a hydraulic drive motor, I thought "Hydraulic Corepack" was the correct system choice.

Boy I was wrong. Garmin also sells a "Mechanical/Retrofit/Solenoid Corepack" for the same $2050. Unfortunately "Hydraulic Corepack" really means "for GARMIN Hydraulic Drives ONLY." Very misleading and Garmin will NOT exchange my new ECU-10 Unit for the correct GHP-12 ECU supplied with the "Mechanical/Retrofit/Solenoid Corepack".

So I thought I might be one of a handfull that made this mistake until I looked at eBay and found plenty of ECU-10s and no GHP-12 ECU for sale! In fact most online suppliers are currently out of the GHP-12 ECU.

So don't be mislead by "Hydraulic Corepack" name, go with "Mechanical/Retrofit/Solenoid Corepack" for NON-GARMIN hydraulic drives. For only $800 more I was able to get the correct component shipped directly from Garmin.com. Cheers Alex on Wild Blue
__________________
Advertisement

__________________
Alex http://www.mvWildBlue.com
Wild Blue is offline   Reply With Quote
Old 01-15-2019, 12:39 AM   #2
Guru
 
BruceK's Avatar
 
Join Date: Oct 2011
Posts: 9,394
I thought Garmin information and advice issues were limited to Australia, seems not. My problem, created by bad advice, was fixed immediately Garmin USA applied a size 12 boot to Garmin Australia`s butt.
__________________

__________________
BruceK
Island Gypsy 36 Europa "Doriana"
Sydney Australia
BruceK is offline   Reply With Quote
Old 01-15-2019, 04:55 AM   #3
Guru
 
boomerang's Avatar
 
City: Kilmarnock VA
Country: united states
Vessel Name: YellowBird MMSI 367769170
Vessel Model: 1978 Mainship m1 #149
Join Date: Apr 2016
Posts: 509
Honestly ,there isn't anything too misleading about how Garmin markets their products. Maybe a little confusing but not misleading. I would venture a guess that you purchased the system yourself & bypassed a dealer. Not that there is anything wrong with that, IF you know exactly what you need & are able to spec out something as sophisticated as an autopilot system without the assistance of a dealer or certified installer. I would also guess that the reason that the dealer who sold you the system wont take the corepack back because you had installed it before you realized you ordered the incorrect one & now it's a used part.
If my assumptions are correct, there's really no reason to be upset with their product or company..
__________________
-Shawn-

https://shawnandlizboats.blogspot.com/
boomerang is offline   Reply With Quote
Old 01-15-2019, 02:28 PM   #4
Veteran Member
 
City: PNW
Country: USA
Join Date: Dec 2014
Posts: 53
Mr Boom, Not really sure where you are coming from or how you can make your "assumptions", my take is that Wild Blue is trying to inform everyone so that they do not make the same mistake. I see it as helpful, not critical, but YMMV
Stabi is offline   Reply With Quote
Old 01-15-2019, 04:25 PM   #5
Guru
 
boomerang's Avatar
 
City: Kilmarnock VA
Country: united states
Vessel Name: YellowBird MMSI 367769170
Vessel Model: 1978 Mainship m1 #149
Join Date: Apr 2016
Posts: 509
Quote:
Originally Posted by Stabi View Post
Mr Boom, Not really sure where you are coming from or how you can make your "assumptions", my take is that Wild Blue is trying to inform everyone so that they do not make the same mistake. I see it as helpful, not critical, but YMMV
My assumption was that he installed the part before he figured out he ordered the incorrect one & that's why the dealer wouldn't take it back.
__________________
-Shawn-

https://shawnandlizboats.blogspot.com/
boomerang is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





All times are GMT -5. The time now is 04:02 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0
Copyright 2006 - 2012