Reply
 
Thread Tools Display Modes
 
Old 12-22-2015, 06:28 PM   #1
Guru
 
Moonstruck's Avatar
 
City: Hailing Port: Charleston, SC
Country: USA
Vessel Name: Moonstruck
Vessel Model: Sabre 42 Hardtop Express
Join Date: Nov 2008
Posts: 7,849
A big shout out for Taylor Made Products

Alas, after about 10 years 2 of my 4 10' X 30" fenders sacrificed their lives to protect my boat. I took them back to West Marine where they said they did not handle warranty claims on them. So, I e-mailed Taylor Made's customer service dept. They said to send pictures of the damage. When they saw them they said the fenders would be replaced. Yesterday, as promised, they showed up on my door step. Warranted for a life time against bursting? Yes they are, and the company stands by it.

For their faithful service and sacrifice I gave the damaged fenders a proper send off. They were put into the cleanest recycle dumpster I could find. I hope they do well in their future life.
__________________
Advertisement

__________________
Don on Moonstruck
Sabre 42 Hardtop Express & Blackfin 25 CC
When cruising life is simpler, but on a grander scale (author unknown)
http://moonstruckblog.wordpress.com/
Moonstruck is offline   Reply With Quote
Old 12-22-2015, 08:37 PM   #2
Guru
 
cardude01's Avatar
 
City: Victoria TX
Country: USA
Vessel Name: Bijou
Vessel Model: 2008 Island Packet steadysailer
Join Date: Nov 2012
Posts: 3,178
Wow. Impressive!

Did you have to show a receipt?
__________________

cardude01 is offline   Reply With Quote
Old 12-22-2015, 09:55 PM   #3
Guru
 
Bacchus's Avatar
 
City: Seneca Lake NY
Country: US
Vessel Name: Bacchus
Vessel Model: MS 34 HT Trawler
Join Date: Nov 2014
Posts: 1,409
They have always stood behind fenders that leaked or burst.
They used to send you to WM for replacements - surprised that has changed.

I've had them replace 2 sets that got sticky on the ends exposed to UV.. that took a little more discussion and they wanted them returned but ultimately they replaced them.
__________________
Don
MS 34 HT Trawler
"Bacchus"
Bacchus is offline   Reply With Quote
Old 12-22-2015, 10:47 PM   #4
Guru
 
BandB's Avatar
 
City: Fort Lauderdale
Country: USA
Join Date: Jan 2014
Posts: 13,153
Quote:
Originally Posted by cardude01 View Post
Wow. Impressive!

Did you have to show a receipt?
Having dealt with such claims in other industries, I can confirm they don't require receipts as we didn't. It's not reasonable to expect receipts from items years old. We did require the item to be returned which they don't appear to. Now, the risk is someone who goes around finding dumped and discarded units and turning them in for new ones. The way they control that is tracking and they do it by name, phone and address. We had items with lifetime unlimited warranty. We had very little abuse. However, we occasionally would get an alert when trying to process a return. We'd then notify that person that this would be the last one and if they were uncomfortable with that we understood them not buying more of our product. I knew a Jeans company with a very liberal warranty. In one small town of Oklahoma there was a family that went around buying your discarded, worn out jeans. They exchanged those for new which they then sold. However, they were caught.

It's like retail stores with very liberal refund policies. The vast majority enter the information and track customers and that 0.1% that badly abuses gets stopped.

I applaud still companies like Taylor who do stand behind their word. There are other companies who look for loopholes they wrote into their policy to deny claims.
BandB is offline   Reply With Quote
Old 12-22-2015, 11:05 PM   #5
Guru
 
Moonstruck's Avatar
 
City: Hailing Port: Charleston, SC
Country: USA
Vessel Name: Moonstruck
Vessel Model: Sabre 42 Hardtop Express
Join Date: Nov 2008
Posts: 7,849
Quote:
Originally Posted by cardude01 View Post
Wow. Impressive!

Did you have to show a receipt?
No receipt just pictures of the damage.
__________________
Don on Moonstruck
Sabre 42 Hardtop Express & Blackfin 25 CC
When cruising life is simpler, but on a grander scale (author unknown)
http://moonstruckblog.wordpress.com/
Moonstruck is offline   Reply With Quote
Old 12-23-2015, 12:34 AM   #6
Guru
 
Drake's Avatar
 
City: Seabrook, Texas
Country: Independent Republic of Texas
Vessel Name: Small World
Vessel Model: Defever 50
Join Date: Sep 2014
Posts: 507
Cool

I had a TM fender that just develop ped a a slow leak. It worked OK, nut I got tired of pumping it up. I had purchas it at West Marine a couple of years before, so took it back there. No receipt. No questions asked. In two minutes I walked out with a new fender.

Nice!
__________________

Drake is online now   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





All times are GMT -5. The time now is 05:17 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0
Copyright 2006 - 2012