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Old 04-08-2018, 04:58 PM   #1
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Avaricious Parasites, Riviera Beach Marina

Riviera Beach Marina Charged our Credit Card $2816.51 for Five Nights !

April 20, 2018. On our way home to Ontario from the Bahamas we sustained significant damage as we were dangerously waked in the Lake Worth inlet by a 60’ sportfisher. We limped our way to anchor and called Riviera Beach Marina to try and get a slip as we desperately needed help with repairs. They told us we could have a slip in about four days and asked for a credit card to secure it. We stayed at anchor for four days til’ we could get a slip and begin the search for help and parts.

We informed the marina that we did not know how long we’d need the slip as we didn’t know how long repairs would take but that we’d book for a month and adjust later. They immediately billed our credit card for $2,568US and the following day another $248.51 ! This is four days before we even got there !

JAS Marine helped us get parts and repairs in an amazing 5 days. We checked out of Riviera Beach after only 5 nights and asked them to adjust our bill to the credit back the months payment and charge us the daily rate for the five days and return our $1,284 US security deposit. They responded that we’ll get our security deposit back in 2-3 weeks and told us there would be no credit for the month they charged us for. We obviously complained and were told by Harbour Master “Lee”, “that’s the way it is”.

These avaricious people take advantage of people in distress.
They charged our credit card $1,532.51 US for a five night stay and we still don’t have our $1,284 security deposit back.

Give these people a credit card at your own peril.
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Old 04-08-2018, 05:11 PM   #2
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Riviera Beach Marina Charged our Credit Card $2816.51 for Five Nights !

April 20, 2018. On our way home to Ontario from the Bahamas we sustained significant damage as we were dangerously waked in the Lake Worth inlet by a 60’ sportfisher. We limped our way to anchor and called Riviera Beach Marina to try and get a slip as we desperately needed help with repairs. They told us we could have a slip in about four days and asked for a credit card to secure it. We stayed at anchor for four days til’ we could get a slip and begin the search for help and parts.

We informed the marina that we did not know how long we’d need the slip as we didn’t know how long repairs would take but that we’d book for a month and adjust later. They immediately billed our credit card for $2,568US and the following day another $248.51 ! This is four days before we even got there !

JAS Marine helped us get parts and repairs in an amazing 5 days. We checked out of Riviera Beach after only 5 nights and asked them to adjust our bill to the credit back the months payment and charge us the daily rate for the five days and return our $1,284 US security deposit. They responded that we’ll get our security deposit back in 2-3 weeks and told us there would be no credit for the month they charged us for. We obviously complained and were told by Harbour Master “Lee”, “that’s the way it is”.

These avaricious people take advantage of people in distress.
They charged our credit card $1,532.51 US for a five night stay and we still don’t have our $1,284 security deposit back.

Give these people a credit card at your own peril.
Call your credit card provider and put in a complaint. Unless you signed something that states that once you pay the month's premium but don't use it, it's non refundable, then you have a case. As far as them holding a security deposit, that's a major no go, again file a complaint with the credit card holder.

Welcome to South Florida and boating.
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Old 04-08-2018, 05:27 PM   #3
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Definitely tell your credit card company. They will reverse the charge and make the marina justify it. I would also send an email to the BBB and the Palm Beach County Chamber of Commerce. Their address is:

http://business.palmbeaches.org/contact
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Old 04-08-2018, 05:55 PM   #4
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And post on Active Captain, or threaten to, who would want that kind of attention?
Hopefully you got the sport fish's attention and they are making restitution?
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Old 04-08-2018, 06:01 PM   #5
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And the other part of disputing with the CC provider, is that they will not release the funds to the marina until the dispute is settled.

This get's the marina's attention.
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Old 04-08-2018, 06:07 PM   #6
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Sorry to hear that.

In my experience, many marinas have lousy communications between service, dockmaster, billing and everyone else. Good ones figure it out and take care of you.....even with outrageously stupid billing upfront.

Just had a similar situation last fall with my tranny repair, fortunately the service manager caught it and called me for clarification...great service in the long run.

Bad marinas need to be identified and I would be willing to call and make a complaint if not resolved reasonably.
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Old 04-08-2018, 07:06 PM   #7
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Riviera Beach Marina Charged our Credit Card $2816.51 for Five Nights !

April 20, 2018. On our way home to Ontario from the Bahamas we sustained significant damage as we were dangerously waked in the Lake Worth inlet by a 60’ sportfisher. We limped our way to anchor and called Riviera Beach Marina to try and get a slip as we desperately needed help with repairs. They told us we could have a slip in about four days and asked for a credit card to secure it. We stayed at anchor for four days til’ we could get a slip and begin the search for help and parts.

We informed the marina that we did not know how long we’d need the slip as we didn’t know how long repairs would take but that we’d book for a month and adjust later. They immediately billed our credit card for $2,568US and the following day another $248.51 ! This is four days before we even got there !

JAS Marine helped us get parts and repairs in an amazing 5 days. We checked out of Riviera Beach after only 5 nights and asked them to adjust our bill to the credit back the months payment and charge us the daily rate for the five days and return our $1,284 US security deposit. They responded that we’ll get our security deposit back in 2-3 weeks and told us there would be no credit for the month they charged us for. We obviously complained and were told by Harbour Master “Lee”, “that’s the way it is”.

These avaricious people take advantage of people in distress.
They charged our credit card $1,532.51 US for a five night stay and we still don’t have our $1,284 security deposit back.

Give these people a credit card at your own peril.
Riviera Beach Marina is the old Mafia s Marina They have always been scummy s there. Is it still full of all white Sportfishers?
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Old 04-08-2018, 07:24 PM   #8
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How was your boat damaged by being waked?

Sorry to hear about the marina experience.
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Old 04-09-2018, 09:14 PM   #9
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How was your boat damaged by being waked?

Sorry to hear about the marina experience.
Transom under water, saloon door in cockpit was open, flooded engine compartment, engine partially submerged, engine mis-firing, water in the air intake, numerous shorts in the engine harness, ruined starter and solenoid.
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Old 04-09-2018, 09:27 PM   #10
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Transom under water, saloon door in cockpit was open, flooded engine compartment, engine partially submerged, engine mis-firing, water in the air intake, numerous shorts in the engine harness, ruined starter and solenoid.
Jeez that is scary, how closed was passing by the other boat and at what speed? From what you described it was all of a wake.
Sorry for you though.

L
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Old 04-09-2018, 09:52 PM   #11
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Maybe file a complaint with the state attorney general. Don’t know how good Florida is about situations like this but worth a shot.
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Old 04-09-2018, 09:56 PM   #12
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Just noticed you said on April 20, 2018 this happened. Are you sure about that date?
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Old 04-09-2018, 10:36 PM   #13
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Holy crap, Poker. I’ve been waked by many a sport fisher in Miami and the ICW, but never sustained damage! How could a stern as boyant as yours get swamped. Such a report is frightening. Maybe the Sport Fisher was the same Mafia guy as the Marina owner. Certainly have the same attitude.
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Old 04-10-2018, 07:40 PM   #14
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Transom under water, saloon door in cockpit was open, flooded engine compartment, engine partially submerged, engine mis-firing, water in the air intake, numerous shorts in the engine harness, ruined starter and solenoid.
The wake rolled over your stern, went in an open door and flooded you engine space.

How did all that water get into the engine space?

Were the floor boards open? Through vents of some kind?

What happens when you’re in a following sea?
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Old 04-11-2018, 01:05 PM   #15
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The wake rolled over your stern, went in an open door and flooded you engine space.

How did all that water get into the engine space?

Were the floor boards open? Through vents of some kind?

What happens when you’re in a following sea?
I would suspect that the companionway door would be closed in that situation, also a following sea would probably not be as steep as a worst case scenario wake in otherwise calm waters. Water in a salon has got to drain through to the bilges and the pumps somehow and engine hatches in the salon floor are a logical path..... As to a boat being proof against this sort of event: thats what bluewater ocean crossing boats are for, not coastal cruisers on the ICW. And thats why we have regulations making people responsible for damage caused by their wake. I'd be looking to the operator or owner of the offending sportfisher for redress.
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Old 04-11-2018, 04:35 PM   #16
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Sorry to hear of your difficulties BoatPoker, I hope the rest of your journey is uneventful. I agree with Psneeld and the others. These places ripping us off need to be identified /published in as many places as possible to save others the same grief. It seems more and more marinas these days are getting ruthless at squeezing every possible dime from their customers. A posting over at Active Captain will certainly cost them considerable business.
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Old 04-11-2018, 05:27 PM   #17
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...change squeezing to stealing..............
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Old 04-11-2018, 07:36 PM   #18
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Sympathies to you Boatpoker. Our decision to leave Sydney Harbour was reinforced by taking green water over the transom from a close overtaking 40-50ft cruiser.
To have your transom put underwater demonstrates serious misconduct by the other vessel which could not be reasonably anticipated. Further misconduct by the marina compounds it, hope it all works out, disregard "blame the victim" attempts.
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Old 04-12-2018, 09:00 AM   #19
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Jeez that is scary, how closed was passing by the other boat and at what speed? From what you described it was all of a wake.
Sorry for you though.

L
20' off my port side at an estimated 12-15knots
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Old 04-14-2018, 07:08 AM   #20
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Another example of poor “seamanship” and a irresponsible “captain”, did you get the name and Port I’d Call of the sport fisherman. She probably came from that “welcoming” marina . . . Seems like they fit. JAS Marine (Jason) has been helpful for us in the past. What goes around, comes around . . . Apologies to you for the actions of both, smooth sailing to your return destination and thank you for sharing, that area is known for unprofessional operators of sportfisher boats!
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