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Old 04-29-2019, 06:03 PM   #41
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Greetings,
Ms. WB. I am one of those making disparaging comments about the service personnel in your area (Fort Lauderdale). The ONE issue I care to mention is the reputable firm I hired to service the injectors on our Onan generator.

Charged for parts NOT replaced. (Fuel shutoff solenoid).
Charged for items from an entirely different MAKE of generator: (Some sort of special sealant for a Yanmar engine @ $150/tube and for 2 tubes, no less), special "gaskets" (Yanmar), injection tube (Yanmar).


When I confronted the office with the "extras" all I got was "Uh, the mechanic must have made a mistake". At $120/hr? REALLY???? On top of all that, the generator would not run afterwards. I scoped out the problem with the help of Mr. Ski and now it runs quite well.



There are several other "reputable service firms" where I wasn't taken for quite so many $$. As I mentioned above I am QUITE able to cover expenses even @ $120/hr. but I insist on value for $$ which has been difficult for me to find in FLL. I have yet to have any negative experiences with stores (BOW, Lauderdale Speedometer, Sailorman etc.).



That being said, we DO have a good upholstery/canvas guy and an excellent yard (Lauderdale Marine) for hauling.
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Old 04-29-2019, 07:06 PM   #42
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Originally Posted by RT Firefly View Post
Greetings,
Ms. WB. I am one of those making disparaging comments about the service personnel in your area (Fort Lauderdale). The ONE issue I care to mention is the reputable firm I hired to service the injectors on our Onan generator.

Charged for parts NOT replaced. (Fuel shutoff solenoid).
Charged for items from an entirely different MAKE of generator: (Some sort of special sealant for a Yanmar engine @ $150/tube and for 2 tubes, no less), special "gaskets" (Yanmar), injection tube (Yanmar).


When I confronted the office with the "extras" all I got was "Uh, the mechanic must have made a mistake". At $120/hr? REALLY???? On top of all that, the generator would not run afterwards. I scoped out the problem with the help of Mr. Ski and now it runs quite well.



There are several other "reputable service firms" where I wasn't taken for quite so many $$. As I mentioned above I am QUITE able to cover expenses even @ $120/hr. but I insist on value for $$ which has been difficult for me to find in FLL. I have yet to have any negative experiences with stores (BOW, Lauderdale Speedometer, Sailorman etc.).



That being said, we DO have a good upholstery/canvas guy and an excellent yard (Lauderdale Marine) for hauling.
We get our work done in West Palm, but some in Fort Lauderdale our employees and builders have spoken well of:

Rolly
Pipewelders
Cable
Royale Palm
Roscioli
Bradford
Scott Marine Power
Diesel Services of America
Marine Diesel Specialists
Apex

Now, I wouldn't claim any are 100% dependable, but in general good I believe.
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Old 04-29-2019, 07:41 PM   #43
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Greetings,
... but I insist on value for $$ which has been difficult for me to find in FLL.

This is very important to me too - value for the money. I have received quotes for work from yards who do good work, but the numbers are stratospheric compared to what I think it's worth. But sometimes I pay because I want to off-load some projects.


What completely boils my ass is when I pay the crazy price and they end up doing it wrong, or breaking something else. Then I have to chase them down and get them to fix it. One of my rules of thumb is that the person who messed something up isn't really the person who you want to call in to correct it, since they obviously don't know right from wrong in the first place. Inevitably in these situations I find myself spending more time working with the service provider that if I had just done the work myself. I hire people to save me time, not to consume it and fill it with frustration.


With service people and product manufacturers, I've adopted a one strike rule. If the work isn't right, or the product doesn't work, or someone doesn't show up when they said they would, I'll give them one get-out-of-jail card. But after that they are dead to me, technicians get sent home, and products get returned. I think the only way to ever change the BS we all encounter is to just not accept it and push the problem back on them. And write reviews for the good and the bad. It's pretty hard for the schmucks to hide these days. If they are good, tell other people. If they suck, tell other people.
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Old 04-29-2019, 07:54 PM   #44
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My Dad instilled in me the same ethic that he got from his father "why pay someone else to do what you can do yourself?"



In general, I am still haunted by that. However, I have also started to come to terms with the idea that there are some things that I want done, but I don't want to do it myself anymore. Drywall is a big one that list but I don't even mow my own lawn anymore. I pay someone to do it now. Yeah, I suffer in inordinate amount of guilt from it as well.


On the boat it is a same. Most stuff I do myself unless I simply don't have the time to learn to do it or have the time to do it myself. I typically will pay a guy to wash my boat a couple times a year when I simply don't have the time to do it myself. I always feel guilty about it however. I also have decided that I just don't care all that much if my boat is shiny. I'm too busy/lazy to wax it myself and too cheap to pay someone to wax it for me. So I end up paying to have it done every few years and live with a non-shiny boat most of the time. I'm OK with that.
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Old 04-29-2019, 07:54 PM   #45
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Wifey B: As an example, what do you think of all the former Brewer yards?
I wasn't aware of them as "Brewer yards" until your post. I have no personal experience with any of them. While the 3 in Maryland may be good, they don't seem to have the "if you want the best, go here" reputation. Do you have experience with them as they seem quite a bit out of your area?

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Old 04-29-2019, 08:42 PM   #46
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I wasn't aware of them as "Brewer yards" until your post. I have no personal experience with any of them. While the 3 in Maryland may be good, they don't seem to have the "if you want the best, go here" reputation. Do you have experience with them as they seem quite a bit out of your area?

Ted
Wifey B: We've docked at quite a few of them and we talked to others there who were very pleased with the work they did. Also, we are friends with a Captain out of Newport RI who has used them regularly for years. I haven't heard anything negative although I'm sure some have had bad experiences.
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Old 04-30-2019, 07:15 AM   #47
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"I'm like AusCan, I enjoy working on my boat, as much or more than using it."

You don't need a boat !!!

There are dozens on this board that would love you to visit ,,,often.!
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Old 04-30-2019, 08:43 AM   #48
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I can afford to pay someone to work on my boat, but I'd rather do so myself so that I can use the money to retire earlier and/or afford more adventures before I die. I also enjoy being self-reliant and I think there's a tremendous peace of mind that come from having the skills, the tools, the knowledge, and the confidence to address almost any issue that pops up, wherever I am.



I think every boating day is precious and if I can salvage a day of boating by spending a few minutes of my time fixing something immediately, that's a huge win.

My last boating trip of the season in 2018 started off with a failed raw water pump impeller 5 minutes in due to a plastic bag blocking the water inlet on a stern drive. I had the tools, the skills and the spare parts on hand to get us underway again in 40 minutes, and we had a fantastic day making great memories on the water with friends who had never been on our boat before. If I had not been able to fix the boat then and there, the day would have been a huge disappointment. Incidentally, the friends that were aboard our boat that day are now fully vested into boating themselves, due to fun we had despite the breakdown.
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Old 04-30-2019, 10:12 AM   #49
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Originally Posted by twistedtree View Post
This is very important to me too - value for the money. I have received quotes for work from yards who do good work, but the numbers are stratospheric compared to what I think it's worth. But sometimes I pay because I want to off-load some projects.


What completely boils my ass is when I pay the crazy price and they end up doing it wrong, or breaking something else. Then I have to chase them down and get them to fix it. One of my rules of thumb is that the person who messed something up isn't really the person who you want to call in to correct it, since they obviously don't know right from wrong in the first place. Inevitably in these situations I find myself spending more time working with the service provider that if I had just done the work myself. I hire people to save me time, not to consume it and fill it with frustration.


With service people and product manufacturers, I've adopted a one strike rule. If the work isn't right, or the product doesn't work, or someone doesn't show up when they said they would, I'll give them one get-out-of-jail card. But after that they are dead to me, technicians get sent home, and products get returned. I think the only way to ever change the BS we all encounter is to just not accept it and push the problem back on them. And write reviews for the good and the bad. It's pretty hard for the schmucks to hide these days. If they are good, tell other people. If they suck, tell other people.

I am with Peter here. There are very few times I need to hire a pro. I enjoy the challenge and certainly save a great deal of money doing the work myself. However, the argument can be made that is does add a great deal of pressure and anxiety to boating as I try not to mess it up and impede the actual boating.


Anyway, My issue is that 100% of the time I am disappointed in major aspects (or many small ones) of the job the tech(s) are doing. I spend countless hours going behind them, often forcing them to undo stuff to get it right, and generally being worried that if I object too much, he will just mess it up out of spite or walk off the job halfway through. There is balance there for sure, but it is hard to find.


Then, as is always the case, they seem to either find something ELSE wrong, or we fall into the endless pit of "well, while you are doing this, we should go ahead and do this too". Thus, raising the cost and my blood pressure.


To me it is a no-win. Especially in Eastern NC where it is really hard to get good people to do good work. I WANT to help the small businesses and get a more personalized experience, but that is turning out so poorly for me. Unanswered emails... unreturned phone messages... no-shows... wildly inaccurate estimates... It make me want to scream sometimes. I may just have to either stop trying to do these projects, or open my wallet further than I would like and get big businesses like Jarrett Bay to do all the work I am unable to do... generally just fiberglass work.. (although I don't know they won't just follow the same model).

/rant
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Old 04-30-2019, 12:11 PM   #50
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To me it is a no-win. Especially in Eastern NC where it is really hard to get good people to do good work. I WANT to help the small businesses and get a more personalized experience, but that is turning out so poorly for me. Unanswered emails... unreturned phone messages... no-shows... wildly inaccurate estimates... It make me want to scream sometimes. I may just have to either stop trying to do these projects, or open my wallet further than I would like and get big businesses like Jarrett Bay to do all the work I am unable to do... generally just fiberglass work.. (although I don't know they won't just follow the same model).

/rant
I think that's part of the problem many are having, jumping from one small vendor to another, rather than going to those who have the people and the skills and the structure. As I read your first three paragraphs and then the first sentence of the one i quoted above, the first name that came to my mind was Jarrett Bay. I'm sure there are others, but if I was needing service in NC, the first two I'd think of would be Jarrett Bay and Bennett Brothers. Now, I have heard criticism of Jarrett Bay and the waiting time if not a regular customer of theirs. Still, fiberglass work is a great off season job I'd think they or anyone would love to have.

One difference I believe exists in the larger yards versus the small independent is in warranty of their work. With the small independent, if you have an issue, it's the same guy back to fix it. The one who messed up to start. With larger yards, they can escalate it to someone different and often more experienced. They also have the financial resources to allow them to stand behind their work.

As to opening the wallet wider, does it really require doing so? When you go with the types you outline, are you really saving money? Saving in labor rate only is beneficial if you don't require more labor or return trips and aren't deprived of the use of the boat.

I understand why many of you are frustrated with the service you get and as Diver pointed out to my wife, it's far more difficult in many areas. However, selection of yards remains critical wherever you are, if you choose to do one. Definitely, if a yard you choose does a lousy job then DIY looks even more necessary.
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