Originally Posted by markpierce
I place a premium ($$$$) for vendors with integrity. Check them out if you can.
The vendor who never screws up gets high marks from me. The one that remedies any screw up they make or any problem promptly and fairly gets even higher marks. We learn far more about the vendor's integrity and ethics when there's a problem than when all goes well. And assuming they're all handling the same windlass delivered to them in the same box, some are going to arrive from the distributor or manufacturer with defects. It may be less than 1% for one product and may be 5% for another.
We use to always buy televisions at Costco because of their 90 day return for any reason policy. We never returned one. However, at one time across all brands of televisions, nearly 10% of new televisions had problems. That number reduces to 3-5% but then each time there's a new technology rises back. Now, if I had a problem, I wouldn't just get my money back, but I would take it in and get another, perhaps a different brand. I know some shop Costco for price but I don't find their prices so great. I do find their warranty to be so though. We also use to buy computers and tablets there. A high percentage of new computers and tablets give problems in the first 30 days and it's across all brands.